Frequently Asked Questions (FAQ)

  1. Are short-term loans different to instalment loan?

    Yes. Many loans are available in the UK and some types of loan will be more suitable for you than others.

    Short-term or payday loan:

    Refers to a loan that has a short repayment period and is designed to cover expenses and bills until your next pay day. Lenders will often charge a fixed-rate for each £ 100 borrowed.

    Instalment loan:

    Often higher in value than a short-term loan, Instalment loans are typically for amounts from £ 100 to £ 10,000. These are borrowed over a longer term, usually three to 60 months.

    Because these loans are larger and for a longer period, they often have a smaller rate of interest than a short-term loan.

  2. How much can I borrow?

    Anything from £ 100 to £ 10,000 depending on your circumstances. Money is often paid into your bank account on the same day as you apply for your loan.

    To avoid possible delays during the approval process, it is very important to check that your details and banking information are correct when you fill in our online application.

  3. When will I receive my money once the application has been submitted?

    Your loan amount will be transferred directly to your account and in many cases this is done the day you apply. In some cases there can be a delay and this is usually when the lender will require more information from you.

    Spending a few minutes to check the details you have provided are correct may prevent any delays. Please ensure your contact email, home address and phone number are correct so a lender may contact you if necessary.

  4. What are the criteria for a short-term loan?

    Loans will be available if you:

    • Are at least 18 years old
    • Live in the UK
    • Are employed and receive a regular salary
    • Have a valid bank account that accepts direct deposits

    Using our online application process you can apply for a loan any time of day, seven days a week. Many lenders we work with are open outside bank hours and will often provide your approval and funds over the weekend.

  5. What if I can’t pay off my loan on my pay date?

    If you have difficulty repaying a loan you must communicate with your lender.

    If you think you are likely to miss a payment, pay late or restructure your loan agreement, you must contact the lender directly. Finance companies will always work with you to find a solution. It is, of course, in everyone’s interest. Lenders want to recover the loan and it is possible that you may need their support in doing so. Your lender will welcome your call if you ring and ask for help. But NEVER bury your head in the sand and hope the situation will resolve itself – it won’t.

    Remember – late repayment can cause serious money problems for you. To get free help or advice go to

  6. Can you pay the loan into my savings/joint/other account?

    Your loan can only be paid into the account to which the debit card you provide details for is registered.

  7. How are repayments made?

    Repayments are made via your debit card on your next pay date.

  8. How does my credit score affect my loan application? Can I still apply and receive a loan if I have a bad credit history?

    When submitting your loan application with us, we require authorisation for lenders to run a credit check on you. Many of the lenders we use may consider those with poor credit history and scores. 1299.0% APR Representative.

  9. There must be hidden fees for your service or application?

    Our service is free to use service, giving you access to a wide range of lenders. We do not charge any fee to you, the consumer.

  10. What is Auto Decisioning?
    Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy.
  11. What help and support is there if I have problems repaying my loan?

    If you have any difficulties repaying a loan, you should first contact your lender. You may be surprised how helpful they are.

    Or you can seek support from the following agencies:


    Tel: 0800 138 1111. Free advice available on debt problems and finding the best solution.

    Money Advice Service

    Tel: 0300 500 5000. Free, unbiased and independent advice to people who need to manage money more effectively. Face to face sessions are available.

    National Debtline

    Tel: 0800 138 1111. A free and confidential debt advice service run by the Money Advice Trust.